Bareback Footwear Warranty

At Bareback footwear we take great care and pride in the design and craftsmanship of all our products we only use the best raw materials to the highest international manufacturing standards. In the most unlikely event that your product does not match up to our standards we will take corrective action within the six months warranty.

All boots will be sent for repair. In the event of it not being repairable then we will replace it. It is very important to note that failure to follow our care guidelines will result in the goods not being covered by our warranty as detailed below.

All new boots will come with a six month warranty which starts on the customer’s receipt of the boots (it is important to keep your receipt or online order details for future proof of purchase). Customers are responsible to return the boots to us within this warranty time, once repaired Bareback Footwear will post the boots back to you at no cost to the customer. N.B. (Bareback Footwear WILL NOT cover return postage costs on overseas items.)

The warranty is for defective materials, manufacturing techniques and waterproofing for a period of 6 months from original date of purchase provided the correct care has been taken, it is not a wear warranty.

Outside of this time is at the discretion of Bareback Footwear - please email photos for inspection so we can then best advise you on the appropriate course to take.

This warranty covers the boots for free repair of defects in leathers and workmanship for a repair (not a replacement) once the boots have been worn outside or on a horse and still within the six months warranty. Individual cases may vary. Footwear under warranty will not be extended after the warranty has expired, a replacement item does not constitute a new warranty period. Replacements are to ensure product satisfaction through the remainder of the original warranty period.

Never leave your boots after stable/yard/beach use covered in muck or mud to dry out without any treatment. This prolonged exposure to acids, salts or chemicals will cause the leather on the boots to dry/shrink and crack across the main foot area (the vamp), unfortunately it cannot be repaired or replenished at this point.

We believe all boots should be enjoyed and used and aim to avoid landfill waste at any opportunity, we will always attempt to repair before a replacement is offered to follow this aim.

Our warranty doesn't cover:

• Normal wear and tear
• Accidental damage
• Lack of care, including dried or cracked leather from not being cleaned and conditioned
• Damage from animal waste or salt water
• Punctures
• Submersion in water
• Unauthorised repairs
• Misuse
• Zip damage caused by lack of maintenance, mud or grit

We only use the best YKK and OPTI zips — it's up to the customer to take care of the zips and clean them after every wear to avoid breakage of teeth. Replacing zips due to lack of maintenance will be carried out at a charge, and we'll be happy to provide a quotation for repair where possible — please call (+44 01886 888873) or email the office for a quote.

For full cleaning and maintenance guidance, see our Boot Care Guide.

Stop wearing the boots as soon as you notice a problem, to avoid making it worse. Then email us photos of the zip along with your order number.

• If it's within your 6-month warranty and looks like a manufacturing fault, we'll assess it as part of your claim.
• Zip damage caused by mud, grit or lack of maintenance isn't covered by warranty — see our Care Guide for how to keep zips running smoothly.

What to send us:

• Your order number
• Product name and size
• Clear photos of the whole boot
• Close-up photos or video of the specific issue
• When the issue first appeared
• Whether the boots have been worn outdoors
• How they've been cleaned and dried

• Please send this to info@barebackfootwear.com and our team will review it and, if the product is within its six month manufacturing warranty and deemed a manufacturing fault, we'll liaise with you to rectify the issue.
• Our faults department will email or call with an assessment and repair time (repairs are sent back to our factory in Portugal, and normally take 2-3 weeks).
• All footwear must be returned clean and free from any dirt and stable manure — footwear returned in a non-clean state will be returned un-repaired at a cost to the customer.
• Footwear purchased directly online or from our trade stand at an event please return to the address below (footwear purchased from one of our stockists should be returned to the place of purchase along with your receipt).
• Please do not return damaged or faulty goods without contacting us first. We are unable to refund any postage/re-collection costs incurred if you return damaged items without contacting us.
• Failure to follow our care guidelines will result in the goods not being covered by our warranty.

Bareback Footwear
Units 15 & 16 Maylite Trading Estate
Martley
Worcestershire
WR6 6PQ

Email: info@barebackfootwear.com
Tel: +44 (0)1886 888873

An assessment will be carried out to determine whether repairs are possible in the first instance. Customers are responsible for returning them to us at their own cost and choice of postage method. Boots must be returned in a clean condition.

• Footwear sold as samples or ex-display boots from our trade stands at events are non-refundable and cannot be exchanged or refunded.

If you are not completely satisfied with your purchase, you can return them for a refund within 45 days, or an exchange within 60 days, of receiving them — provided they are unworn outside, in perfect condition and in their original packaging (please include your receipt). Please fill out the returns form in your parcel or notify us first. To see further details on our returns policy visit our Delivery & Returns page.