Most UK orders arrive within 2–3 working days (or 1–2 days with Parcelforce Priority). If your delivery window has passed, please check your tracking first, then contact us with your order number and we'll chase it up.

Please check with neighbours and any safe places first, as couriers sometimes leave parcels there. If you still can't find it, get in touch with your order number so we can look into it with the courier.

Yes, if you let us know quickly — email or call us as soon as possible and we'll try to amend it before your order is despatched. Once it's on its way, we may not be able to redirect it.

We despatch quickly, often the same day, so please contact us as soon as possible if you need to change or cancel an order. We'll do what we can, but once it's despatched you'll need to use our normal returns process instead.

Yes — free UK postage on orders over £70, and free UK returns on all footwear and half chaps. See our Delivery & Returns page for full details.

Yes, both are available at checkout so you can pay in full or spread the cost. See our Klarna & PayPal page for details.

No problem — you can send them back to us for a refund or exchange. Why not call first for fitting advice, or check our Fit Guide before you order?

You have 45 days from receipt for a refund, and 60 days for an exchange. Full details are on our Delivery & Returns page.

Yes — returns are free on all footwear and half chaps within the UK. We provide one prepaid returns label per order; further replacement labels may be chargeable.

Unfortunately not — to qualify for a refund or exchange, boots must be unused, unworn outdoors, resellable and in their original packaging.

Please don't — the box needs to stay resellable, so use the returns bag or an outer box rather than writing or taping directly onto it.

No, international returns aren't free — return postage is the customer's responsibility. See our Delivery & Returns page for full details.

Footwear sold as seconds, samples or ex-display items is non-refundable and cannot be exchanged, as these are sold at a reduced price to reflect this.

Sizing can vary between styles, so use our Fit Guide and Size Guide to measure your foot, calf and height before ordering. Still unsure? Give us a call and a fit adviser will talk you through it.

A high instep is one of the most common fit questions we hear. Zip-fastening or wider-lacing styles tend to give more room over the instep than a pull-on boot — call our team and we can suggest which of our styles will suit you best.

Quebec boots are designed with a generous, roomy fit, so most customers find their usual size works well. If you have a particularly high instep or wide foot, our Quebec Zip-Up styles give extra room at the front — check the size guide on the product page or call us if you're unsure.

Several of our styles are made in a wide fit, including options across our Quebec range. Check the size guide on each product page, or call us and we'll point you to the best option for your measurements.

Zip-fastening or adjustable-lace styles generally give the most room over the instep, since they open up wider than a pull-on boot. Our team can advise on the best match — just call with your measurements.

Half chaps need to fit both your calf and the boots underneath, so always try them on with the actual boots you plan to wear them with. Our Half Chaps collection explains which chap suits which boot style — check there first, or call us if you're not sure.

We offer several long boots in a wide-calf fit, alongside styles with adjustable lacing that flex from standard to wide. See our Wide Calf Boots collection for the full range and sizing notes.

Our standard-fit long boots are cut for an average calf, and some styles include a stretch panel for a closer fit. Check the size guide on each product page, or call us for a recommendation based on your measurements.

Give our team a call — we can talk through boot height and fit for a shorter leg, and let you know which styles work best. We also offer a made-to-measure service if you need a more tailored fit.

No — only boots labelled as waterproof, Storm, WIL-TEX® or W-Tex® on their product page are fully waterproof. Not all our leather boots are waterproof, so please check the individual product description before ordering.

A genuinely waterproof boot has a membrane bonded inside the leather that stops water getting in, even in wet grass or standing water. A water-resistant or untreated leather boot can cope with light damp, but isn't designed for prolonged wet conditions.

Yes — waterproofing relies on the membrane and leather working together, so a cut, deep scuff or puncture can let water in even on a waterproof style. See our Care Guide for how to look after the leather.

Wipe off mud and dirt with fresh water and let boots dry away from direct heat. Once dry, apply a wax-based conditioner (dubbin) to keep the leather supple — see our full Care Guide for step-by-step advice by leather type.

No — direct heat dries out and cracks leather, and can also damage the waterproof membrane. Always let boots dry naturally, away from radiators, fires or other direct heat sources.

See our full Boot Care Guide for cleaning and maintenance advice by leather type.

Just get in touch — we'll always do our best to help. All new boots come with our 6-month warranty covering manufacturing defects and waterproofing.

Yes — every pair comes with a 6-month warranty against manufacturing defects, materials and waterproofing, provided the correct care has been taken. See our full Warranty policy.

Manufacturing defects, faulty materials and waterproofing issues within 6 months of purchase, as long as the boots have been cared for correctly. See our Warranty page for full details.

Normal wear and tear, accidental damage, lack of care, dried or cracked leather, damage from animal waste or salt water, punctures, submersion, unauthorised repairs, misuse, and zip damage caused by lack of maintenance.

Stop wearing the boots as soon as you notice a problem, and email us photos along with your order number. Zip issues within your 6-month warranty can be assessed as a manufacturing fault — zip damage from mud, grit or lack of cleaning may not be covered, so see our Care Guide for how to keep zips running smoothly.

Please email info@barebackfootwear.com with your order number, the product name and size, clear full-product photos, close-up photos or video of the issue, when it first appeared, and whether the boots have been worn outdoors. This lets us assess your claim as quickly as possible.

Yes, please contact us and we can advise on the right replacement insole for your boots.

Email us photos of the insole along with your order number and we'll take a look — this is often a quick fix, so get in touch and we'll advise on the best next step.

Yes, we ship worldwide. UK VAT is automatically removed at checkout for international orders, though import duty, taxes, customs fees and courier handling fees are the customer's responsibility. See our Delivery & Returns page for full details.

No — UK VAT is removed at checkout, but any import duty, local taxes, customs fees or courier handling charges are the customer's responsibility to pay on receipt.

Possibly — US import duty depends on the value of your order and current customs thresholds, and is payable by you on receipt if it applies. We're not able to confirm the exact amount in advance, as it's set by US customs, not by us.

If a parcel is refused or left uncollected, it will be returned to us. Once we receive it back, we can refund you, minus the shipping, return and any customs costs we've incurred.

Yes — we're a family business based in Worcestershire, where our showroom is located. Visit us in person, or see our Shows & Events page for other places to find us.

Yes — our Worcestershire showroom is open to try on the whole range. Pop in Monday–Friday, 10am–4.30pm, or see our Shows & Events page for where else to find us.

We're open Monday–Friday, 10am–4.30pm, at Units 15 & 16 Maylite Trading Estate, Martley, Worcestershire, WR6 6PQ. We'd recommend arriving before 4pm to leave plenty of time for fitting.

Absolutely — call 01886 888873, Monday–Friday, 10am–4.30pm, and one of our fit advisers will help you find the right size and style before you order.