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FAQ

Boot Care

What should I do if I get horse manure (or other muck and mess) on my boots?

Yard manure, waste liquids and salt water can be very corrosive to leather. To prolong the lifespan and protect your Bareback footwear, always clean them with a soft brush and rinse with fresh tap water after contact.

Can I waterproof my boots?

Some of our boots are fully waterproof due to having a membrane beneath the leather. You may enhance the level of water resistance in any of our collection of boots with waterproof spray. Please assess the product individual instructions before application. We would recommend that you always test the spray on a small portion of your boot, like the inner ankle area, before spraying your entire boot as some of these products may alter the colour of the leather and will smooth the nap of a nubuck or distressed leather. Our recommended waterproof spray to use on our collection is available via our site.

How do I care for my Bareback boots?

Proper care and treatment of your boots is one of the best things you can do to prolong the life of your Bareback boots. We have available a range of products paired especially for our boots, you can view these here: https://bit.ly/33pPoQa.  If you are unsure of which product to choose for your boots please do get in touch with us.

How to care and store your boots

Yard manure, waste liquids and salt water can be very corrosive to leather. To prolong the lifespan and protect your Bareback footwear, always clean them with a soft brush and rinse with fresh tap water after contact.

When storing your boots you should follow these guidelines

  • Boots should be cleaned, dried and treated before storing for extended periods.
  • Boots will hold a better shape over time when boot trees are inserted when not in use.
  • The storage environment should be mild, dry and not fluctuate in extremes of temperature
  • Avoid storage in direct sunlight, heat or cold

How to care and store my suede boots

 

Before wearing your suede boots outside we would recommend using a suede protector spray on them, this will provide an element of protection and water resistance for the suede. You should avoid wearing suede in mud and very wet conditions; if the suede does come in to contact with mud, it should be left to dry then brushed with a suede brush with the nap of the suede. The suede brush can also be used to brush out any marks and scuffs that may be on the boots from natural wear and use, please note that suede has a natural grain (the nap) this can be in opposite directions depending on the area of the boot. Our long suede boots can also benefit from being stored with boot trees inside to prolong the shape and contours of the suede. These products can be found on our accessories page.

 

Sizing Advice

How do I measure for Tall Boots?

Refer to our size guide for help on choosing the right fit for yourself.

How can I tell if my boots fit properly?

Pull out the foot bed and place your foot from heel to toe on the foot bed. If you place your thumb at the toe area and it fits comfortably, this should ensure a proper fit, allowing enough slippage in the heel.

Where can I find Size Charts?

Size charts are located at the bottom of our site named "Size Guide," this can also be found here

Do Bareback Footwear make 'made to measure' boots?

At Bareback footwear we understand just how important it is to have a comfortable and well fitted pair of Boots, working closely with our factory we are able to offer the perfect choice of calf, ankle and height fit for you. We love to see our customer’s reactions at that “zip up” moment and as such we happily offer a made to measure service on our long boots. Details of this can be seen here and we recommend viewing our Made to measure video on this page to get a full idea of this service. Please do contact our team on +44 (0) 1886 888873 if you would like to know more.

 

 

Repairs & Quality Control

How can I purchase replacement laces?

We currently have available replacement laces for select products only. These are available online, if the style you are after cannot be seen online please contact us via email (info@barebackfootwear.com) or phone +44 (0)1886 888873.

Do you have replacement insoles?

Bareback Footwear currently offers a selection of replacement or alternative insoles for purchase online. If you are not sure of the type of insole you are in need of, please contact our customer service team at +44 (0)1886 888873.

My product has broken / arrived broken, what do I do?

Here at Bareback Footwear we guarantee all of our products to be free of defects in materials and workmanship. We firmly stand behind everything we produce and strive to create only the very best products using superior materials and the specialist Portuguese production methods .

Each product has a manufacturing guarantee of six months. This is not a guarantee against natural wear and tear, accidental damage, modification, unauthorised repair or not using the correct care products on the maintenance of the leather, materials. If you believe you have purchased a defective product, please follow our ‘Notification and return of damaged/faulty products’ procedure below:

  1. You have 30 calendar days on receipt of the item for a refund or exchange, the item must be unused and in the original packaging.
  2. Notification of faults must be given in writing accompanied with photographs (where applicable) to Bareback Footwear.
  3. Please send your completed returns form and photographs to info@barebackfootwear.com and our team will review the product and if the product is within its six month manufacturing warranty and is deemed to be a manufacturing fault will liaise with you to rectify the issue. 
  4. Please do not return damaged or faulty goods without contacting us first. We are unable to refund any postage / re-collection costs incurred if you return damaged items without contacting us.
  5. It is very important to note that failure to follow our care guidelines will result in the goods not being covered by our warranty.

The leather has cracked on my boots, can this be fixed?

If the leather on the boots has cracked across the main foot area (the vamp), it unfortunately cannot be repaired

Can my Bareback boots be repaired?

In the unlikely event that there is a problem with your Bareback boots, you must return them in the first instance to where they were originally purchased for an initial assessment. The next step will be for the Quality control and faults team to determine whether these goods should be repaired, replaced or returned.

If purchased directly from Bareback Footwear online or at events please return goods to:

Quality control and faults team

Bareback Footwear

Units 15 and 16 Maylite trading estate,

Martley,

Worcester,

WR66PQ

Tel: +44 (0) 1886 888873

Email: info@barebackfootwear.com

It is very important to send proof of purchase (This can either be the receipt/order number or a part of a bank statement showing the payment and specific details about where our product has not met with your expectations. Don’t forget to include your full contact details including postal address and a daytime contact telephone number. Failure to include this may delay your item being processed.

 

 

General

The item I am looking for is not on your website. Who do I contact to find it?

If you are unable to locate the item that you wish to purchase on our website, please contact our UK Team by phone on +44 (0) 1886 888873 or via email at info@barebackfootwear.com.

How do I find Bareback Footwear on Social Media?

www.facebook.com/Barebackfootwear/

https://www.instagram.com/barebackequestrian/

https://twitter.com/BBackEquestrian

 

 

Orders

Can I return an item for an exchange instead of a refund?

If for some reason you are not completely satisfied with your order, or you wish to exchange size, colour or style, we will be happy to exchange or refund within 30 days of purchase/receipt providing the items are unworn, in their original packaging and undamaged. Please review the Bareback Footwear returns policy in full here.

How can I resolve a problem with my order?

Please direct all delivery inquiries to our team by phone at +44 (0) 1886 888873 and by email at info@barebackfootwear.com. Remember to quote your name or order number which you will find in your order confirmation email.

Why am I not receiving any email confirmation of my order?

If you don’t receive an email confirmation of your order shortly after placing your order online, please check the spam folder of your email account. You may find that the email is directed there. If you don’t find the confirmation email in your spam/junk folder, please try logging in to your account online and check that you have provided the correct email address.

If details supplied are correct, please contact the Bareback Footwear Team by phone on +44 (0) 1886 888873 or email info@barebackfootwear.com to look in to the matter further.

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