Delivery & Returns
Ordering online, made simple — and easy to put right.
We know it's hard to get sizing right first time and not all feet are the same, so we've made delivery, returns and exchanges as simple as possible. Our packaging is branded, but if you'd prefer something more discreet for gifting, just get in touch and we'll sort it.
We aim to despatch same-day, every day.
We know how exciting it is waiting for a new pair of boots — we aim to despatch all orders placed before 2pm the same working day.
Over £70
Under £70
Clean & Care
Klarna and PayPal accepted at checkout — see our Klarna guide for details.
Our boots are delivered in branded packaging as standard. If you'd prefer plain packaging, simply leave a note on your order, give us a call, or send us an email as soon as possible after placing your order.
My Order Hasn't Arrived
Most UK orders arrive within 2–3 working days (or 1–2 days with Parcelforce Priority). If tracking shows your parcel as delivered but you can't find it, please check with neighbours and any safe places first, then contact us with your order number so we can look into it with the courier.
Changing Your Delivery Address
Need to change your delivery address? Email or call us as soon as possible after ordering. We can usually amend the address before an order is despatched, but once it's on its way to the courier we may not be able to redirect it.
International Delivery
On all international orders the UK taxes are removed automatically at checkout, as international orders are subject to local import taxes and charges/duties, which is the customer's responsibility to pay upon receipt of the items. These must be paid in order for customs to release the shipment to its destination address.
Items uncollected or rejected at customs/delivery will be returned to sender and the customer will be refunded minus the shipping costs incurred.
Every pair also comes with our 6-month warranty against manufacturing defects, materials and waterproofing. See the full Warranty Policy for details.
Not sure about something? Just ask.
Delivery, returns, exchanges, sizing — whatever the question, our small Worcestershire team is genuinely happy to help.
Didn't get it right first time? No problem.
We offer free exchanges and returns on all footwear. Why not call to talk to one of our fit advisers?
Returns & Exchanges Policy
We offer a 45-day refund period for items purchased directly from us, and a 60-day exchange period. These return and exchange periods are intended to provide ample time for customers to assess their purchases and make necessary adjustments.
To qualify for a refund or exchange, the following conditions must be met:
- Unused Condition: items must be unused and not worn outside.
- Resellable Condition: items must be in a resellable condition with all original packaging included. Please refrain from using tape or writing on the box or packaging.
- Return Location: all returns or exchanges must be made directly to us, whether through our events, stores, or sales channels.
Refund and Exchange Restrictions:
- Refunds or exchanges cannot be granted if items are not returned to us in the same condition as received.
- The refund period cannot be extended after each exchange unless otherwise stated beforehand.
If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team — call 01886 888873, or check our FAQs for quick answers.
Free UK Returns
Our free returns service is via the Royal Mail at the Post Office — we provide a prepaid shipping label with your order paperwork.
Please repackage your boots/items, take them to the post office and keep hold of your proof of postage receipt. Without proof of postage, in the event of a loss, a refund/exchange will not be possible.
Sometimes the label is located elsewhere in the box; if you are unable to locate it please email or call us and we can send another one to reprint, as Bareback Footwear will not cover any other postage costs incurred.
Refunds
We aim to process your refund within 1-2 business days of receiving your item. You can track your delivery using Royal Mail track and trace.
You will receive an email from our team when your refund has been processed. We do not store any payment details so we can only refund the card/bank account which made the purchase.
Klarna and Paypal
Klarna and Paypal refunds will be processed in the same way; once you have received your refund notification email from us, Klarna and Paypal will process your refund in their normal time frame. For more information please log into your Klarna or Paypal account, or see our Klarna guide.
International Returns
Unfortunately Bareback Footwear does not cover costs on international returns. Please repackage your boots/items and ship them via a company of your choice to: Bareback Footwear, Units 15 and 16 Maylite Trading Estate, Martley, Worcester, WR6 6PQ, United Kingdom, and keep hold of your proof of postage receipt. Without proof of postage, in the event of a loss, a refund/exchange will not be possible.
Need an exchange? No problem.
We want you to have the best fitting boots and be totally happy. Items purchased directly from us in the last 60 days can be exchanged.
Fill out your returns form, listing your details (order number and name) and exactly which boots you'd like (style name, size and colour).
Repackage your boots in their original packaging — please don't use tape or write on the box/packaging.
Use only the provided returns label to return via the post office, and keep your proof of postage receipt.
Exchange Policy
Items purchased directly from us in the last 60 days can be exchanged. In order to qualify we require items to be unused, not worn outside and in a re-sellable condition with original packaging/labels. Please do not use tape or write on the box/packaging.
Unfortunately we will not be able to offer a refund or exchange if items are not returned to us in the same condition you received them.
If the item you would like to exchange to is unavailable, we will contact you by email/phone with an alternative solution.
Exchange Returns Label
Our free returns service is via the Post Office — we provide a prepaid shipping label with your order paperwork.
Please repackage your boots, take them to the post office and keep hold of your proof of postage receipt.
Sometimes the label is located elsewhere in the box; if you are unable to locate it please email or call us and we can send another one to reprint, as Bareback Footwear will not cover any other postage costs incurred.